One inbox. A real person reads it.
App support, beta access, privacy requests, press, and questions about the coming supply line all go to the same address.
Email us
Our response-time promise
We answer every email within one business day (Monday to Friday, 9 a.m.–6 p.m. US Eastern). If something takes longer to sort out, you’ll still hear from us inside that window with an honest status — not silence.
Privacy requests are acknowledged within one business day and completed within 30 days, as described in our Privacy Policy.
What to include
- App questions: your iPhone model and iOS version, and what the screen showed when it went wrong.
- Scanning trouble: the make and model of your machine and what its display looks like — this is how we widen support.
- Beta access: just say “beta” and we’ll add you to the next TestFlight round.
- Privacy requests: tell us what you want done. Note that app entries live only on your device, so we usually have nothing beyond your email address.
Mailing details
- Company
- Open Label LLC
- Location
- Wilmington, Delaware, USA
- support@openlabelsupply.com
- Hours
- Mon–Fri, 9 a.m.–6 p.m. ET
Need our postal address for a legal or compliance matter? Email us and we’ll provide it the same business day.
Send a message
Or use the form — it reaches the same inbox.
A note on urgent matters
Open Label doesn’t provide medical advice and can’t help with therapy questions. If your equipment is faulty, contact your equipment supplier or the machine’s manufacturer. If you’re unwell or worried about your treatment, contact your clinician — and in an emergency, call your local emergency number.